Terms of Service

These terms apply when you buy or trial any OmniserveInfotech service: dialer solutions (predictive / progressive / preview), WhatsApp Business API + automation, CRM / ERP / HRMS, custom software, website & e-commerce development, mobile apps, cloud & hosting, IT consulting and AI voice / chat agents.

A written proposal / quotation with scope, price, timeline and payment schedule — shared on email / WhatsApp — plus your advance payment together form the contract. Verbal promises are not binding.

Free trials and demos are provided on sample or your consented data for evaluation only, with fair-use limits (seats, messages, minutes) mentioned in the trial mail.

Fixed quotes: the price we commit in writing is final for the listed scope. Scope additions are estimated separately and started only after your written approval.

Indian clients are billed in INR + applicable GST (18% on software services unless notified otherwise). Invoices carry GSTIN and are emailed as PDFs.

Standard schedule: 40% advance to start, 40% on UAT / demo, 20% on go-live — unless the proposal says otherwise. Monthly SaaS / seats / WhatsApp / cloud are billed in advance by the 5th.

Late payments beyond 7 days pause hosting, dialer minutes, WhatsApp sending and support until dues clear. Re-activation is free once paid; data is retained for 30 days after suspension.

Timelines in proposals are good-faith estimates assuming same-day client feedback. Typical go-lives: landing site 7–10 days, CRM MVP 3–5 weeks, dialer setup 7 days, WhatsApp API approval 3–7 days (Meta dependent).

Weekly demos keep progress visible. UAT acceptance within 7 days of demo delivery is assumed approved if no written bug list arrives — minor fixes continue under warranty.

Delays caused by pending content, logo, domain access, Meta / TRAI approvals, or third-party APIs extend timelines equally without penalty.

Share genuine business details, timely content, domain / hosting logins, and one decision-maker for approvals. Daily feedback during build weeks keeps launch on date.

Compliance is yours + ours jointly: only upload calling / WhatsApp lists with consent or existing relationship, honour DNC scrubbing, use registered headers / templates, and never send spam, fraud, political or prohibited content.

Keep your admin passwords, API keys and agent logins safe. Actions from your logins are treated as yours unless you report compromise within 24 hours.

On full payment for custom builds, you own the project-specific code, designs and database schema we wrote for you — delivered via ZIP / Git with basic setup docs.

We retain ownership of our reusable platform, libraries, dialer engine, automation templates and know-how, licensed to you for your business use (non-transferable without written consent).

You warrant that logos, photos, customer lists and content you provide are yours or licensed. You indemnify us against third-party IP claims arising from your content.

Meta WhatsApp conversation charges, SMS / OTP credits, cloud (AWS / Azure / GCP), domains, Play Store / App Store fees, and premium plugins are billed at actuals + GST unless bundled in writing.

We configure these under your accounts wherever possible so you retain ownership and can switch vendors freely. Credentials are handed over at go-live.

Service quality of Meta, telecom operators and cloud providers is governed by their SLAs — we escalate strongly but cannot guarantee their uptime.

30-day launch warranty: bugs in agreed scope fixed free. New features, design changes and data-entry are chargeable enhancements.

Paid AMC / support plans (phone, WhatsApp, email — Mon–Sat 10 AM–7 PM) define response times: critical (system down) 4 working hours, major (one module broken) 1 working day, minor 3 working days.

Support covers our deliverables only — not client hardware, third-party internet failure, or issues from unauthorised code changes by others.

Services are provided on best-effort, commercially reasonable basis. We do not promise specific sales, rankings, message delivery rates or call connect ratios — these depend on markets and operators.

To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid for that specific service in the preceding 3 months. We are not liable for indirect losses: lost profits, data-entry costs, or ad-spend waste.

You remain responsible for business decisions taken on reports / AI-agent transcripts — verify high-value actions (loans, admissions, medical advice) with human review.

Either party can terminate with 30 days written notice. Completed milestones and consumed SaaS / messages / minutes are non-refundable; unstarted advance (minus payment-gateway charges) is refunded within 15 working days.

We may suspend immediately for non-payment beyond 15 days, spam / DNC violations, illegal content, or abuse of staff — with notice and 48 hours to cure where feasible.

On exit we provide your data export (leads, tickets, invoices CSV + database dump where applicable) for 30 days, then purge from live systems per our retention schedule.

These terms are governed by the laws of India. Jurisdiction for disputes is Ghaziabad, Uttar Pradesh. Parties first attempt good-faith negotiation, then mediation, then arbitration / courts as applicable.

Notices: email to info@omniserveinfotech.com and phone +91 99909 73790 constitute valid notice. Our registered contact: MCC Signature Homes, T1-104, Raj Nagar Extension, Ghaziabad, UP 201003.

If any clause is found unenforceable, the rest continues. Updates to these terms are posted here with a new date and emailed to active clients 7 days before effect.